bagjee Privacy Policy
At bagjee, protecting the personal data of every player in Bangladesh is a core responsibility — not an afterthought. This Privacy Policy explains in plain, formal English what information we collect when you use bagjee, how that information is used, who it may be shared with, and what rights you hold over your own data. We encourage you to read this document carefully before registering an account or making a deposit.
How bagjee Safeguards Your Privacy
The six principles below summarise bagjee's core approach to data protection. Full details for each area are provided in the numbered sections that follow.
Data Controller
For the purposes of this Privacy Policy, bagjee — the operator of the online casino and sports betting platform accessible at bagjee.net — acts as the data controller in respect of all personal information collected from players and site visitors. As data controller, bagjee is responsible for determining the purposes and means by which personal data is processed.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the bagjee Data Protection team using the following details:
- Platform: bagjee.net
- Email:
- Support Channel: 24/7 Live Chat (accessible via the bagjee platform)
- WhatsApp: +880 1700 000000 (Mon–Sat, 09:00–22:00 BST)
bagjee is committed to handling all personal data in accordance with applicable data protection principles, including purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality. This Privacy Policy is reviewed and updated periodically. Where changes are material, registered players will be notified via email or an in-platform notification prior to the changes taking effect.
Information We Collect
bagjee collects personal data through several channels: directly from you when you register an account or contact support, automatically as you interact with the platform, and from trusted third-party sources where permitted. The categories of personal data we collect are set out in the table below.
| Data Category | Specific Data Points | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, National Identity Card (NID) number or passport number, photograph (from uploaded identity documents) | Provided by player at registration or during KYC verification |
| Contact Data | Email address, mobile phone number, WhatsApp number (if provided), city or district of residence (e.g., Dhaka, Chittagong, Sylhet) | Provided by player at registration or when updating account profile |
| Financial Data | bKash account number, Nagad number, Rocket number, Upay number, bank account details, transaction history, deposit and withdrawal amounts in Bangladeshi Taka (৳) | Provided by player when using the cashier; generated automatically by platform transactions |
| Gaming Activity Data | Bet history, game session logs, win/loss records, bonus usage, wagering progress, sports betting selections | Automatically recorded by the bagjee platform during gameplay |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, time zone, session duration, pages visited | Automatically collected via server logs and analytics tools |
| Communications Data | Live chat transcripts, email correspondence, support ticket content, survey responses | Recorded when you contact bagjee support or participate in feedback initiatives |
| Verification Documents | Scanned or photographed copies of NID, passport, utility bills, bank statements, and payment method screenshots submitted for KYC purposes | Uploaded by player during identity or payment verification |
Data You Are Not Required to Provide
Certain fields in your bagjee account profile are optional. You are never required to provide information beyond what is needed for account registration, payment processing, and identity verification. Where optional data is requested — for example, your city of residence or preferred language — providing it helps bagjee improve your experience but is not a condition of using the platform.
Data Collected About Third Parties
If you provide information about another individual (for example, when designating a contact for responsible gaming support), you confirm that you have that person's consent to share their data with bagjee and that you have made them aware of this Privacy Policy.
How We Use Your Data
bagjee processes personal data only where a lawful basis exists for doing so. The primary lawful bases we rely on are: performance of a contract (processing necessary to provide the gaming and payment services you have signed up for), legal obligation (processing required to comply with responsible gaming, anti-money laundering, and age verification duties), and legitimate interests (processing necessary for fraud prevention, platform security, and service improvement that does not override your privacy rights). Where we rely on your consent — for example, for marketing communications — you may withdraw that consent at any time.
Account Management & Service Delivery
We use your identity, contact, and financial data to create and maintain your bagjee account, process deposits and withdrawals in Bangladeshi Taka (৳), verify your identity and age in line with our responsible gaming obligations, handle customer support enquiries, and administer bonuses and promotional offers that you have opted into.
Responsible Gaming & Compliance
bagjee uses gaming activity data and account behaviour patterns to monitor for signs of problem gambling, enforce self-exclusion requests, apply deposit limits and time-out periods, and meet our obligations under applicable anti-money laundering (AML) and know-your-customer (KYC) frameworks. This processing is carried out in the interests of player welfare and platform integrity.
Fraud Prevention & Security
Technical data, financial data, and gaming activity data are analysed to detect and prevent fraudulent transactions, unauthorised account access, bonus abuse, and other prohibited conduct as defined in the bagjee Terms & Conditions. Where fraud is suspected, we may share relevant data with payment processors, law enforcement, or other authorised parties.
Platform Improvement
Aggregated and anonymised technical and gaming activity data is used to analyse platform performance, identify usability issues, optimise game loading times, and inform decisions about new features and content offerings. This analysis does not involve identifying you as an individual.
Marketing Communications
Where you have provided explicit consent, bagjee may send you promotional communications about new games, seasonal bonuses (such as Eid or Pohela Boishakh offers), cricket BPL betting markets, and other platform updates via email, SMS, or WhatsApp. You may opt out at any time by updating your notification preferences in your account settings or by contacting .
Data Sharing & Third Parties
bagjee does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
Payment Service Providers
To process deposits and withdrawals, bagjee shares relevant financial and identity data with payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Visa, and Mastercard. These providers process your data solely to facilitate the specific transaction and are contractually required to protect your data in accordance with applicable standards.
Game Content Providers
bagjee integrates games developed by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game, limited session data (such as player ID and bet amounts) may be transmitted to the relevant game provider to enable gameplay. These providers do not receive your name, contact details, or payment information.
Identity Verification Partners
Where electronic identity verification tools are used to confirm your age or identity, bagjee may share your name, date of birth, and identity document details with a trusted KYC service provider. This processing is carried out solely for the purpose of age and identity verification.
Legal & Regulatory Disclosure
bagjee may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required by law, court order, or where we reasonably believe disclosure is necessary to prevent fraud, money laundering, or harm to individuals. In such cases, bagjee will disclose only the minimum data necessary to satisfy the legal requirement.
Business Transfers
In the event that bagjee undergoes a merger, acquisition, or sale of all or part of its business assets, player data may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such change via email or an in-platform notice, and this Privacy Policy will be updated accordingly.
Cookies & Tracking Technologies
bagjee uses cookies and similar tracking technologies to operate the platform effectively, remember your session preferences, and analyse how players interact with the site. A cookie is a small text file placed on your device by a web server. Cookies cannot execute code or transmit viruses and do not access other files on your device.
Types of Cookies Used
- Strictly Necessary Cookies: These cookies are essential for the bagjee platform to function. They enable core features such as user authentication (keeping you logged in during your session), security token management, and cashier functionality. These cookies cannot be disabled without preventing core platform features from working correctly.
- Performance & Analytics Cookies: These cookies collect anonymised information about how visitors use the bagjee platform — for example, which pages are visited most frequently and whether any error messages are encountered. This data helps bagjee improve the platform experience. No personally identifying information is collected by these cookies.
- Functional Cookies: These cookies allow bagjee to remember choices you make — such as your preferred language, display settings, or last-visited game category — to provide a more personalised experience during and between sessions.
- Targeting & Marketing Cookies: Where you have provided consent, these cookies track your browsing activity to enable bagjee (and, in limited cases, trusted advertising partners) to show you relevant promotional content. These cookies are only activated with your explicit consent.
Managing Cookies
You may control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and receive a warning before cookies are stored. Please be aware that disabling strictly necessary cookies will impair your ability to log in and use key platform features. For specific instructions on managing cookies in your browser, refer to your browser's help documentation.
Local Storage & Session Storage
In addition to cookies, bagjee may use browser local storage and session storage to cache game assets and store temporary session state for performance purposes. This data is stored locally on your device and is not transmitted to bagjee's servers independently of your normal platform activity.
Data Retention
bagjee retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The table below outlines our standard retention periods by data category.
| Data Category | Retention Period | Basis for Retention |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | AML/KYC legal obligation; fraud prevention |
| Financial Transaction Records | 7 years from transaction date | Financial record-keeping legal obligation |
| Gaming Activity Logs | 3 years from date of activity | Responsible gaming monitoring; dispute resolution |
| Support Communications | 3 years from last interaction | Legitimate interest (dispute resolution, service quality) |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Legal obligation to demonstrate consent |
| Technical & Log Data | 12 months from collection | Security monitoring; platform performance |
| KYC Verification Documents | Duration of account + 5 years after closure | AML/KYC legal obligation |
At the end of the applicable retention period, personal data is either securely deleted, permanently anonymised, or — where secure deletion of physical backups is not immediately practicable — isolated and protected from further processing until deletion can be completed. Players who close their accounts and wish to request early deletion of data that is not subject to mandatory legal retention may submit a request to .
Your Privacy Rights
As a bagjee player, you hold a number of rights in relation to the personal data we process about you. These rights are summarised below. To exercise any of them, please contact our support team via live chat or email at . We aim to respond to all verified data rights requests within 30 days of receipt.
- Right of Access: You have the right to request a copy of all personal data that bagjee holds about you, together with information about how it is being processed. This is sometimes called a Subject Access Request (SAR).
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain account details directly via your bagjee profile settings.
- Right to Erasure: You may request that bagjee delete personal data that is no longer necessary for the purposes for which it was collected, where you have withdrawn your consent and no other lawful basis applies, or where you object to processing and there is no overriding legitimate interest. This right does not apply to data that bagjee is required to retain by law (such as financial transaction records or KYC documentation).
- Right to Restriction: You may request that bagjee restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or have objected to processing and a determination is pending.
- Right to Data Portability: Where processing is based on your consent or on a contract with you, and is carried out by automated means, you may request that bagjee provide your personal data in a structured, commonly used, machine-readable format.
- Right to Object: You have the right to object at any time to processing of your personal data for direct marketing purposes. You may also object to processing carried out on the basis of bagjee's legitimate interests, in which case bagjee will review whether its interests are overridden by your rights and freedoms.
- Right to Withdraw Consent: Where processing is based solely on your consent (for example, marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
Security Measures
bagjee implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key measures include:
- TLS/SSL Encryption: All data in transit between your device and bagjee's servers is encrypted using current Transport Layer Security protocols, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit.
- Encrypted Data Storage: Sensitive data fields — including passwords (stored as salted cryptographic hashes), payment account numbers, and identity document scans — are encrypted at rest using industry-standard algorithms.
- Access Controls: Access to personal data within bagjee's systems is restricted to staff and contractors who require it for defined operational purposes. All personnel with access to player data are subject to confidentiality obligations.
- Two-Factor Authentication (2FA): Players are encouraged to enable 2FA on their bagjee accounts. Internal system access for bagjee staff requires multi-factor authentication.
- Regular Security Audits: bagjee conducts periodic internal security reviews and works with external specialists to identify and remediate vulnerabilities in the platform.
- Incident Response: In the event of a personal data breach that is likely to result in risk to affected individuals, bagjee will notify relevant parties in accordance with applicable legal requirements and will communicate transparently with affected players as soon as practicable.
While bagjee takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You play an important role in keeping your account secure by choosing a strong, unique password, enabling 2FA, and not sharing your login credentials with any other person. If you believe your account has been compromised, contact bagjee support immediately via 24/7 live chat or at .
This Privacy Policy was last reviewed and updated on 1 January 2026. By continuing to use bagjee after that date, you acknowledge the terms of this policy. For any queries or to exercise your data rights, contact our team via live chat or at . 18+ only. Please gamble responsibly.
Questions About Your Data?
Our support team is available around the clock to answer any questions about how bagjee handles your personal information. You can also review our Terms & Conditions, explore our Responsible Gaming tools, or head to the FAQ for quick answers.